Open Care Summit 2027 · Nashville
The Waiting RoomIs Closed
How Port Alder Health took the wait out of a hospital visit.
Dr. Noor HalvorsenChief Medical Officer, Port Alder Health
A typical visit
0 min
from the front door to the way out
Only 20 minutes of it with a doctor or a nurse.
Illustrative data
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Where the time goes
Half of every visit is spent waiting
10 minCheck-in
26 minWaiting
8 minVitals
14 minWaiting again
20 minCare
6 minCheckout
40 minutes of every visit, just waiting.
Illustrative data
Open Care Summit 2027 · NashvillePort Alder Health03
So we closed it.
Our new hospital has no waiting room.
The Care Pavilion, opened 2026
A hospital built around the patient
Five floors, no lobby, no waiting room. Every space is either care or daylight.
Roof garden and family lounge
Care rooms
Care rooms
Care rooms and imaging
Arrival, garden and emergency
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Arrival
Check in from the car
Patients check in on the way. When they arrive, their room is ready and the way to it lights up.
4 minfrom the car to a care room
Room 1.14 is ready
Illustrative data
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Care rooms
The care team comes to you
Every room is the exam room, the treatment room and the recovery room. Fewer moves mean fewer handoffs and fewer falls.
1 roomfor the whole stay
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Operations
A building that knows what’s next
Location sensors and a command center follow every patient and room, so the next room is ready before anyone asks.
96%of patients go straight to a ready room
Room 2.07 cleaned
Imaging free in 6 min
Room 1.14 ready
Illustrative data
Open Care Summit 2027 · NashvillePort Alder Health08
Beyond the building
Some care never needs a visit
Patients who don’t need the building get hospital care at home: daily visits, monitoring around the clock, video check-ins.
120patients cared for at home each day
Illustrative data
Open Care Summit 2027 · NashvillePort Alder Health09
Emergency
An emergency room without a line
Triage starts in the ambulance, and a doctor meets walk-in patients at the door.
6 minfrom the door to a doctor, down from 34
Illustrative data
Open Care Summit 2027 · NashvillePort Alder Health10
The garden
The waiting room became a garden
Patients who can see trees go home sooner and need less pain medicine. So every care room looks out on daylight or the garden.
Open Care Summit 2027 · NashvillePort Alder Health11
One year in
What changed
−71%time spent waiting
+18points in patients who would recommend us
Sameteam, no new hires
Illustrative data
Open Care Summit 2027 · NashvillePort Alder Health12
Care, without the wait.
Port Alder Health · Open Care Summit 2027
Thank you
Dr. Noor Halvorsennoor.halvorsen@portalder.example
See the model of the Care Pavilion at booth 214
A fictional keynote
The health system, hospital, speaker and data are invented for this sample.
Design and motion by Max Ellis
Video & A/V production · 702-972-1567